Click the questions below to find answers to common questions. If you don't see what you're looking for, contact us and we'll be delighted to help.

ABOUT ORDERING ONLINE
How do I place an order for something I like?
What form of payment can I use at WildaboutMe?
Is my credit card transaction secure?
What happens if I don't like the item I've purchased?

POSTAGE AND SHIPPING
Do you ship internationally?
How much will shipping cost?
When will my order arrive?
How will my order arrive?
What if my order gets lost or damaged in shipping?

ABOUT OUR JEWELLERY
How can I be sure of the quality of the items I order?
How realistic are the images on your web site?
What if I like a design, but want it made in a different colour?
Can the length of necklaces, bracelets, and anklets be changed?
Where can I learn more about the jewellwery materials used?
How durable are your jewellery pieces?
What if my jewellery breaks?
What should I do if I need repair later on?
How can the jewellery be stored and cleaned?

DISCOUNTS AND FREEBIES
Do you offer volume discounts?
Do you offer any more "freebies"?
Can I introduce a friend?

RETURNS POLICY
How can I return/exchange merchandise?

CUSTOM ORDERS
Can I have the piece of jewelry customised?
Do you do custom designs?

ABOUT OUR COMPANY
Who designs the jewelry?
Do you have a shop I can visit?
Do you have a catalogue?
What is your mailing address?
How do I contact WildaboutMe if I have a question?
If I sign up for email updates how often will you contact me?
What is your privacy policy?
How do you take the photographs?
I saw an item I loved on your site yesterday and now it’s gone! WHY?
How do I find out about special items, upcoming sales, and other events at WildaboutMe?

GIFT BUYING AND GIFT CERTIFICATES
Do you offer advice on buying gifts?
How do I buy and send a gift to someone?
Do you offer gift wrapping?
How do I buy a Gift Certificate?
How do I send a Gift Certificate to someone?
How do I buy items with a Gift Certificate?

How do I place an order for something I like?
Ordering from WildaboutMe is easy. For full details, including how to use the shopping basket and the checkout facility, please click the Ordering Tab at the top of this page. (BACK)

What form of payment can I use at WildaboutMe?
We accept a wide range of payment methods including most credit and debit cards. Full details of all payment methods we accept can be found by clicking the Ordering Tab at the top of this page. (BACK)

Is my credit card transaction secure?
Yes. All the information you send is encrypted using 128-bit SSL bank-standard security. You will see a small padlock in the corner of your browser page to show that the page you enter your personal details is secure. All our servers, and those of our service partners are protected by hardware firewalls and anti-malware software. All your personal information is stored offline on servers with no access to the internet. (BACK)

What happens if I don't like the item I've purchased?
We operate a very liberal returns policy and will accept most returns except earrings and other products which have been used on the body, for example soaps. Full details of the Return Policy can be found by clicking the Ordering Tab at the top of this page. (BACK)

Do you ship internationally?
Absolutely! All items on the WildaboutMe site are available for international shipping. Prices are in UK Pounds and this is the amount that will be charged to your credit card. If you live abroad your bank will apply an exchange rate so that your statement shows the amount in local currency. If paying by cheque, please ensure that this is drawn on a UK bank or is drawn in UK Pounds. Unfortunately we cannot accept foreign currency cheques as these will incur high bank charges. We also accept Paypal, Western Union, Travellers Cheques and International Money Orders.

Shipping costs for international orders are calculated automatically by the shopping cart. For international orders over £50.00 we recommend that you pay for additional insurance and tracking. The cost of this type of mail will be higher but the peace of mind may be worth it! Please let us know if this is required. (BACK)

How much will shipping cost?
Shipping costs are based on the weight of the final parcel. The checkout software automatically calculates the postage cost depending on the destination country. Approximate mailing costs are as follows:

Package 400g First Class mail UK - £2.06
Package 600g First Class mail UK - £2.81
Package 400g Airmail USA - £4.22
Package 600g Airmail USA - £6.12
Package 400g Airmail Europe - £2.59
Package 600g Airmail Europe - £3.59

Items which require signature on delivery and/or insurance will have additional costs. (BACK)

When will my order arrive?
We aim to send out all orders within two working days of placement. Sometimes this may not be possible because we are occasionally out of the office attending fairs or sourcing new materials. When paying by cheque, the time between order placement and despatch will take longer as we wait for funds to clear. Payment by credit card is therefore the fastest option.

In the UK, parcels sent by First Class mail typically take between one and two days following postage. Consequently you may expect your order delivery around four or five days after placement. For Europe, parcels sent by Airmail mail typically take between three and four days following postage. Consequently you may expect your order delivery around a week after placement. For mailing to the Americas, the Far East and Australia, Airmail typically takes between six and seven working days following postage. Consequently you may expect your order delivery between one and two weeks after placement. (BACK)

How will my order arrive?
We take great care in packaging your orders. Each item is protected by careful wrapping including tissue and bubble-wrap. Small items are typically sent in padded envelopes to guarantee the safety of your purchase in transit. Larger items are boxed and padded with additional packaging to prevent damage. Attractive gift boxes are available upon request. If you have purchased additional insurance and tracking services, you will be emailed the relevant information to help you keep track of your order. (BACK)

What if my order gets lost or damaged in shipping?
Since we started the store very few items have gone missing. The most common reason is an incorrect mailing address, so please ensure that this is correct when completing the order form. If an order has failed to arrive after a reasonable time, please contract Sue. If you have chosen the tracking option we will identify the order status with the mailing company. Otherwise, we will try to find the order using mail company missing post procedures. (BACK)

How can I be sure of the quality of the jewellery I order?
Each piece of jewellery created and sold by WildaboutMe is made with the highest quality materials and accurately described. All our pieces are hand-made using great care, personal craftsmanship and attention to detail. Sign up for our Newsletter to learn more about the "ingredients" and techniques used in Sue's jewellery. (BACK)

How realistic are the images on your web site?
All our designs are carefully photographed under natural light against neutral backgrounds. The images are not enhanced or altered in any way except digital compression to reduce the file size to make them faster to load. In addition, all items are carefully described, including length or size, type of stone and materials used. Nearly always, our customers tell us that our jewellery looks even better in real life than on the site. (BACK)

What if I like a design, but want it made in a different colour?
Although it may not always be possible, contact us, requesting the colour you want. If it is possible, we will email you a picture of the new stone colour. If you decide you do not like it, you will not be obligated to buy. If you do, we will create the design and send it to you upon the receipt of payment. (BACK)

Can the length of necklaces, bracelets, and anklets be changed?
YES! We will be happy to make adjustments in the length of necklaces, bracelets and anklets providing additional materials are available. There is no charge for shortening the length. Adding length up to an inch or two is also usually free, unless the materials are very expensive, but if you need several inches, there will be a reasonable fee. Contact us for information when you decide the length you want. (BACK)

Where can I learn more about the jewellery materials used?
Sue uses many natural materials which come in various sizes, shapes, patterns, polish, cut and colour. If you wish to find out more about the types of stone, their healing properties, history or lore, then we have created a dedicated part of the site where you can look these up. (Coming Soon!) (BACK)

How durable are your jewellery pieces?
Our jewellery is suitable for all-day wear. However, common sense dictates removing it during activities which may cause damage such as swimming or vigourous exercise. Please see our pages on jewellery care, storage and cleaning. Jewellery Care. (BACK)

What if my jewellery breaks?
If the item arrives damaged or breaks during the first 30 days, we will repair it free of charge including shipment back to us. Contact us about the problem first, so that we know the item is being returned. Then, mail your item to the office address. Be sure your item is well-packed using materials similar to those used in the original package. We cannot replace items damaged through inappropriate wear, cleaning or storage. (BACK)

What should I do if I need repair later on?
Although our jewellery is made to last, it may happen that you may need a repair. If this happens within the first 30 days of purchase we will do this free of charge. After this, a local jewellery shop may help, or alternately please contact us. A nominal fee will be charged for shipping and materials (to be determined upon inspection of the problem). Please contact us and we will do our best to help. (BACK)

How can the jewellery be stored and cleaned?
All jewellery you receive will come in a purpose-made jewellery bag. To keep your jewellery from tarnishing, keep it in this bag and store it in a dark place (drawer or jewellery box) while you are not wearing it. We recommend using silica-gel packs to keep the jewellery dry. For a more detailed guide to jewellery care, storage and cleaning please go to the jewellery care part of this site. Jewellery Care. (BACK)

Do you offer volume discounts?
YES! We offer the following volume discounts: Purchase £100 or more in one transaction and we will pay shipping charges by First Class or Airmail. Purchase £200 or more in one transaction and receive a 10% discount, plus we will pay shipping charges by First Class or Airmail. (BACK)

Do you offer any more "freebies"?
Yes! Earn FREE jewellery! Once you've purchased jewellery from us, you can earn discounts on future purchases. For every £100 you spend with us you will give you a £10 discount off your next order. (BACK)

Can I introduce a friend?
If you introduce a friend and they place an order for more than £25, ask them to include your name and e-mail address with their order and we'll send you an authorization code for £5 off your next purchase. This offer is valid for each new client you send us. You can save up several referral authorization codes to completely pay for any jewellery. (BACK)

How can I return/exchange merchandise?
We operate a very liberal returns policy and are happy to exchange or refund items you don't wish to keep. However for hygene reasons there are some items like earrings which we are unable to accept as returns. We are also unable to accept personal care itmes such as soaps which have been opened and used. For full details, including how to return unwnated or damaged items please click the Ordering Tab at the top of this page. (BACK)

Can I have the piece of jewellery customised?
Most definitely! Almost any piece of jewellery found on this site can be shortened. Lengthening up to one or two inchest is also possible, usually free of chrage, unless the materials are particualry expensive. Simply contact us and let us know the piece you would like modified and how. We will get back to you as soon as possible. Please note that custom orders will require time to remake and are likely to ship by up to two weeks later than the original unaltered piece. (BACK)

Do you do custom designs?
Custom Orders are available upon request. Most items on our site can be altered to a different stone, size, or material. However if you would like us to design an item specially for you please contact us and we will be delighted to discuss your requirements. Please use the following link to discover more about our bespoke service. Custom Design. (BACK)

Who designs the jewellery?
WildaboutMe is owned and run by Sue King who lives in Sandhurst, England. After selecting high-quality materials, she carefully lays out each design, and handcrafts them into unique pieces of jewellery. Sue has a huge network of worldwide sources from which she obtains her remarkable stones, beads and shells. Occasionally, when Sue likes a particular design made by another artist, she will add it to the site so you too can enjoy the beauty of their art. (BACK)

Do you have a shop I can visit?
You are in it! Otherwise we do not operate a bricks and mortar jewellery store. This way we can make our beautiful designs available to all visitors wherever you may be. However, if you are in our area, please visit, but be sure to make an appointment first. Sue travels extensively buying new and exciting materials, she would not like you to be dissapointed! (BACK)

Do you have a catalogue?
We actually consider our website our catalogue! So everything we have in stock is right here! However, if you would like to receive regular updates whenever new items are added, please go to the "Go Shopping" page, and enter your name and email in the "Join the Mailing List" form. (BACK)

What is your mailing address?
WildaboutMe
20 Raeburn Way
Sandhurst
Berkshite
GU47 0FH
United Kingdom (BACK)

How do I contact WildaboutMe if I have a question?
Sue is always happy to answer your questions. You can e-mail her at sue@wildaboutme.com or you can call 00 44 (0) 1276 35284 from 9:00 a.m. to 6:00 p.m. (GMT) Monday to Friday. If you're visiting Sandhurst anytime soon, be sure to stop by. However be sure to make an appointment to make certain that Sue is here to welcome you. (BACK)

If I sign up for email updates how often will you contact me?
Don't worry! Sue is very busy making jewellery and doesn't have time to bombard you with e-mail. We like to send out e-mails around once a month. These emails provide you with advanced notice of sales, new merchandise, and other events. But, of course, you have the freedom to add or remove your name from our list at any time. (BACK)

What is your privacy policy?
We only collect the minimum information about you to let us to fuilfil your order. We do not, and will not, disclose this information to any third parties. Full details of all our Privacy Policy can be found by clicking the Ordering Tab at the top of this page. (BACK)

How do you take the photographs?
All our photographs are taken in natural light using a Fuji Finepix S5000 digital camara. We use contrasting backgrounds to emphasise the beauty of Sue's creations. We do not enhance the colours or designs in any way, so what you see is exactly what you get! (BACK)

I saw a piece I loved on your site yesterday and now it’s gone! WHY?
Each piece of jewellery here at WildaboutMe is handcrafted and in most cases unique. We don’t have a warehouse full of identical stock just waiting to be shipped. Most pieces will be listed as one of a kind. When they sell, that’s it. They will no longer be available. Also, we remove all stock as soon as it is sold. This ensures that the pages load in a reasonable time and that you don't waste your time selecting items which are no longer available. (BACK)

How do I find out about special items, upcoming sales, and other events at WildaboutMe?
The best way to stay informed about updates is through the WildaboutMe Newsletter. If you have not yet signed up to receive this newsletter, visit the "Go Shopping" page and enter your name and email in the "Join the Mailing List" form.
Subscribers benefit from being included in regular Sales of up to 40% off merchandise, Sneak Previews & the ability to purchase items before they become generally available. We also regularly offer surprises and lots of other goodies that ordinary website visitors never get to see. (BACK)

Do you offer advice on buying gifts?
Buying a gift for someone is never easy. To help, we have written a brief guide outlining some things you should consider. This can be found by clicking here.... Tips for Gifts. Of course if you still can't decide what to buy, please don't hesitate to contact us and we will be delighted to help personally and suggest that gift for someone special. (BACK)

How do I buy and send a gift to someone?
Its EASY!. Just browse and choose the items you wish to send by placing them in the shopping basket as usual. When you go to the checkout you will be presented with two separate sections to enter personal and mailing details. In the first area please fill in your own name and address. In the section beneath, please enter the name and delivery address of the person you wish to receive the gift. That's it! Next you enter your payment details as usual, and the items you selected will be sent to the person you specified. If you would like us to include a message, please enter this in the "Additional Information" box. (BACK)

Do you offer gift wrapping?
YES! We'll wrap your gifts in a range of colourful papers and boxes. We will also include pretty ribbons and a bow. For a selection of wrapping options please click the "Gift Wrapping" link in the "Collections" menu at the top of this page. If you have chosen a card and would like to send a special message, please write this in the "Additional Information " box at the Checkout. Prices for the gift-wrapping service start at £1.50. (BACK)

How do I buy a Gift Certificate?
This is easy! Just click the "Gift Certificate" link in the "Collections" menu and select the certificate of the required value. We offer certificates in £5, £10, £20 and £50 denominations. You can select any combination of these to make up the desired amount. Then proceed to the Checkout and pay for youre selection as usual. Please enter the name and address of the person you wish to receive the Certificate and also any message you wish to send. This can be written in the "Additional Information" box at the Checkout. Each order is given a unique PIN which enables the recipient to redeem the value of the certificates. (BACK)

How do I send a Gift Certificate to someone?
You do not have to do anything! We will send the certificates by post to the recipient together their PIN and any message you want to send. You can enter the recipient's delivery address at the checkout and the message in the "Additional Information" box. Alternately if you provide their email address, the certificates can be sent electronically. (BACK)

How do I buy items with a Gift Certificate?
If you wish to buy items using your Gift Certificate please select your items and place them in the shopping basket as usual. When you get to the Checkout please select the "Account" payment option and enter the PIN in the box. If you do not have your PIN you will not be able to complete the order. Contact us and we will resend the information. Please note, you will still have to select another payment method if the value of your order exceeds your Gift Certificates. If you have more funds in your Certificates than the total cost of your purchase the balance will be carried over to any future purchases. Just retain the original PIN and enter it when paying for your items. (BACK)